Customer Service/Order Management

Gratitude Inc

459 Views

16 hours ago

2-4 Year(s)

₱ 10 - ₱ 30K p.a

Job Description

Key Skills

MS Tools outlook

3 candidate(s) have already applied for this Job. Apply now

Description / Requirements

POSITION RESPONSIBLITIES/KEY ACCOUNTABILITIES:

• Solid understanding of transactional and general SAP activities, Salesforce.com, Sharepoint, etc.

• Coordinates with internal stakeholders and customers on pre and post sales order processing transactions

• Processes standard purchase orders from all internal and external customers via phone, fax, email, hand delivered, and system generated, into the SAP order entry system for shipment and invoicing

• Responsible for data management, archiving and updating of purchase order, emails and customer information

• Manages purchase order recognition, sorting, recording and distribution

• Performs unclean and same day order entry analysis;

• Executes and troubleshoots Supply Chain transactions using SAP and other tools in order to perform day-to-day activities

• Performs Inventory Sharing within the region

• Investigates, troubleshoots and coordinates with relevant parties to close customer issues

• Handles and coordinates urgent overnight deliveries, returns and replacements

• Analyzes and resolves AR invoice disputes to support Free Cash Flow

• Initiates requests for customer account setup of update in customer master data

• Manages stock replenishment for the Sales Reps (PAR Replenishment Processing)

• Performs Backorder/Backlog Management activities such as demand matching, checking of inventory, and allocation of stocks

• Evaluates billing block reports and actions accordingly

• Responsible for orders to be received at the warehouse for next day delivery

• Acts as gatekeeper of process compliance and reports any irregularities or non –conformance

• Establishes effective long-term professional relationships and high-level of satisfaction with customers and key stakeholders

• Leads or participates in process improvement initiatives and projects

• Engages in thought leadership and provides input for process improvements and efficiencies

• Drives and maximizes revenue recognition within the assigned hospital and customer orders.

• Engages in thought leadership and provides input for process improvements and efficiencies

• Supports BU’s objectives, revenue growth activities and operational excellence

• Process and troubleshoot EDI orders (ZOR, KB, KE);

• Responsible for processing PO Pending orders; DIB Wholesale and Demo Orders;

• Process product returns via ZRE;

• Various BU Mailbox management (e.g. RS SYD NDSS, RS-SYD CS Fax, RS-NZ, RS ANZ Sales Structure);

ATTRIBUTES:

• Attention to detail

• Effective analytical and problem solving skills

• Technical communication and presentation

• Customer Service

QUALIFICATIONS;

• Education required: relevant university or college degree;

• Experience required: 2-4 years; order management or relevant experience;

• Others: SAP R/3 experience but not required; experience or proficiency in MS Office Tools – MS Outlook; Excel, Word, SharePoint, SFDC.

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Dolapo Ola

Recruiter - Gratitude Inc

NA, nigeria

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