Customer Success Manager

Gratitude Inc

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22 hours ago

Customer Success Manager

1-3 Year(s)

40 - 45 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Accounts Management Business to Business (B2B) Customer Service SAAS Upselling customer success

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Important:

Account Management experience is mandatory.

Required Qualifications:

Bachelor’s Degree related to Business Administration, Marketing, IT, Computer Science, or Electronics and Communications Engineering
B2B experience
Account Management experience
1 to 2 years of Account Management experience
Open to candidates who previously applied or were previously connected to the company, subject to case-to-case review. Candidate must have at least 2 years gap from the time they last worked there
Candidates from direct competitor companies are not qualified

Job Responsibilities / Scope of Work:

B2B Account Management
Encourage clients to utilize new features that will help them drive their business forward
Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering
Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer lifecycle
Develop plans that ensure clients are successfully adopting the platform in alignment with their business needs
Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
Develop customer relationships by building trust and ensuring the customer’s needs are met
Align customers with enablement resources to drive adoption

Role

Customer Success Specialist

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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