Customer Success Manager / CSM

Gratitude Inc

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1 week ago

Customer Success Manager / CSM

1-12 Year(s)

₱ 45 - ₱ 50K p.m

Manila (Makati, Taguig, Diliman quezon city, Bridgetown quezon City, NAIA Complex Pasay City)

Job Description

Key Skills

Key Account Management Inbound BPO BPO Voice Process email support BPO Skills BPO Operations BPO industry BPO Recruitment BPO Hiring BPO Call center Sales & Retention International BPO BPO/ITES bpo Technical Account Manager CRM Tools Sales and retention Knowledgeable in CRM tools (preferred) Telephone, Chat, & Email support Chat/Email support

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Role: Customer Success Manager / CSM

Required Skills:

Account Management - handling clients who avail of services within the Tech or IT Industry

Direct and Regular Client exposure (enterprise level)

Retention and Renewal experience

Experience in Multi-channel support - Email, Chat, Call, Video Conferences

Experience in CRM tool

Preferred: BPO exp - 1 yr or most recent

Tech savvy, familiarity with tech jargons (Hardware / software / systems admin etc.)

Work Setup:

Training: Onsite for 5 months

Hybrid Setup - M and F - Work at Home | T, W and TH – Onsite | Dayshift

Target Start Date: ASAP

Salary and Benefits

Up to 48K – 52K

Performance based Incentive

HMO after 6 months

Life Insurance upon hiring

Responsibility:

Client Facing, regular meetings

Conduct business reviews, identify issues and concerns of the client.

Identifying solutions and coordination to different departments (tech troubleshooting or business dev)

Handle Client Retention and Renewal

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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