Customer Success Manager (Japanese)

Gratitude Inc

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2 months ago

Customer Success Manager (Japanese)

1-2 Year(s)

140 - 150 Thousand p.m

Manila
(Base Location for WFH)

Job Description

Key Skills

Accounts Management B2B. customer success bachelors degree Bachelor's Degree CRM Tools

1 candidate(s) have already applied for this Job. Apply now

Language Requirements

Japanese: JLPT N1 (or native proficiency)

English: B2 or higher

Minimum Skills & Experience

At least 1–2 years in B2B or Account Management (SaaS experience preferred)

Proven experience in customer success, consulting, or account management

Experience providing multi-channel support (phone, chat, email, web, etc.)

Skilled in managing accounts via video conferencing and email

Knowledgeable in CRM tools (preferred)

Bachelor’s Degree or equivalent work experience

Key Responsibilities

Build and maintain strong customer relationships, ensuring satisfaction and long-term retention.

Encourage clients to adopt and maximize use of new platform features aligned with their business needs.

Conduct regular business reviews (quarterly/annual) to drive value realization for clients.

Identify and mitigate churn and downsell risks by proactively addressing customer concerns.

Collaborate with internal teams (Sales, Marketing, Product, Technical Support, Operations, Finance, Engineering) to relay customer feedback and drive improvements.

Act as the customer’s point of contact, aligning them with enablement resources for adoption and growth.

Support the customer lifecycle from onboarding to renewal by providing consultation, guidance, and support.

Qualifications

Minimum 1 year of direct, enterprise-level customer success or account management experience in a SaaS company (B2B setting preferred).

Strong skills in strategic planning, relationship management, and project management.

Ability to adapt communication for both technical and non-technical audiences.

Excellent verbal and written communication in Japanese (N1 or native proficiency) and English.

Apply now and be part of a global, customer-focused team where your skills in Japanese and customer success will make an impact.

Role

Accounts Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from Home

Functional Area

Accounting / Tax / Company Secretary / Audit

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