Customer Success Manager – Japanese (Work From Home)

Gratitude Inc

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1 month ago

Customer Success Manager – Japanese (Work From Home)

1-2 Year(s)

Manila
(Base Location for WFH)

Job Description

Key Skills

Business to Business (B2B) Communication CRM (Customer relationship Management) Cross functional Problem Solving Time Management Japanese language english Client Relationship

1 candidate(s) have already applied for this Job. Apply now

Job Opportunity: Customer Success Manager – Japanese

Work Set-up: Work From Home

Salary Package: PHP 145,000 – 150,000

Start Date: 31 July

Language Proficiency

Japanese: JLPT N1 (Mandatory – reject if below N1)

English: B2 level

Minimum Skill Requirements

At least 1–2 years B2B / Account Management experience (Mandatory – reject if no Account Management background)

Proven Account Management skills

Experience providing multi-channel support preferred (phone, chat, email, web, etc.)

Ability to manage accounts independently via video conferencing, emails, etc.

Familiarity with CRM tools (preferred)

Key Responsibilities

Act as the main point of contact for Japanese-speaking clients

Build strong client relationships to drive retention and satisfaction

Manage customer accounts effectively, ensuring needs are met and exceeded

Provide solutions and guidance through various communication channels

Collaborate with internal teams to address client needs

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from Home

Functional Area

Any Other

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