Customer Voice Process Executive

Gratitude Inc

709 Views

18 hours ago

1-2 Year(s)

₱ 20 - ₱ 40K p.a

Manila

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Management BPO Voice Process Communication Skills customer service analyst Customer oriented Customer service advisor customer support International voice Process

3 candidate(s) have already applied for this Job. Apply now

Roles and Responsibilities :

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.

• Learn to identify customer needs or desires in order to recommend the appropriate product or service.

• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.

• Keep a record of incoming inquiries to be able to reference at a later date.

• Be able to process orders, forms, applications, or requests.

• Work with colleagues when necessary to resolve customer complaints.

• Provide feedback to other departments to help improve sales, marketing, and business processes.

• Learn about the products inside and out to be able to answer any questions from customers.

Qualification :

Experience in BPO

College Graduate

Benifits :

High incentives

Free convenience and meal

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Vineeta Natholia

Recruiter - Gratitude Inc

NA, india

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