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Deputy Manager - Operations

Gratitude Inc
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3 weeks ago

Deputy Manager - Operations

5-8 Year(s)
Manila (Alabang Muntinlupa City)
Manila (Alabang Muntinlupa City)

Job Description

Key Skills

BPO Operations Operation Insurance

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RESPONSIBILITIES




  • Communicates with employees and customers to ensure prompt and courteous attention to all questions regarding products and services

  • Responsible for knowing the intricacies and compliance standards of all key benefit management progrms

  • Works collaboratively with the compliance department to investigate complaints and correct errors.

  • Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.

  • Continuously coach the team to ensure the individual and team performance goals are achieved

  • Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)

  • Tracks and monitors team performance; provides feedback

  • Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations.

  • Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities.





QUALIFICATIONS:




  • Preferably College Graduate

  • Amenable to work Onsite in Alabang

  • At least 5-8 years’ experience in Operations in a BPO setting

  • Must have at least 2-3 years’ experience as an Operations Supervisor or Manager

  • Must have experience handling an Insurance Program as Supervisor or Manager

  • Excellent verbal and written communication skills.

  • Strong presentation skills.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   Deputy Manager - Operations in Mumbai & Delhi

Samson Owolabi

Recruiter - Gratitude Inc

NA, nigeria

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