Deputy Manager - Operations

Gratitude Inc

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5 months ago

Deputy Manager - Operations

5-8 Year(s)

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

BPO Operations Operation Insurance

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RESPONSIBILITIES

Communicates with employees and customers to ensure prompt and courteous attention to all questions regarding products and services

Responsible for knowing the intricacies and compliance standards of all key benefit management progrms

Works collaboratively with the compliance department to investigate complaints and correct errors.

Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.

Continuously coach the team to ensure the individual and team performance goals are achieved

Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)

Tracks and monitors team performance; provides feedback

Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations.

Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities.

QUALIFICATIONS:

Preferably College Graduate

Amenable to work Onsite in Alabang

At least 5-8 years’ experience in Operations in a BPO setting

Must have at least 2-3 years’ experience as an Operations Supervisor or Manager

Must have experience handling an Insurance Program as Supervisor or Manager

Excellent verbal and written communication skills.

Strong presentation skills.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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