Deputy Operations Manager

Gratitude Inc

2684 Views

20 hours ago

3-9 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Operation Planning and Scheduler System Operations Management

2 candidate(s) have already applied for this Job. Apply now

Key Responsibilities

•   Act as deputy to operations manager of the project

•   Handle team leads, upon go-ahead of account delivery head or operations manager (basis current headcount conventions and requirements OR handle an ad-hoc or special process, as may be required

•   Drive team performance

•   Periodic Client Interaction

•   Cascade process changes / updates to all agents within his/her scope

•   Serve as mentor to new agents

•   Provide weekly 1:1 coaching sessions for performance feedback

•   Performance management

•   Support the learning environment

•   Support agents with hands on ability to research and resolve complicated issues in a fast paced environment

•   Enforce Code of Conduct

•   Institute Performance Improvement Plans if needed

•   Take on special / ad hoc tasks as may be assigned

•   Perform other tasks as may be assigned

Qualifications

•   College Graduate/Bachelor’s degree of any field

•   At least 3-4 years assistant manager experience handling US healthcare account

•   Must be able to support a cluster and supervise team leads in a BPO setting

•   US healthcare experience required

•   Prefer college graduate or who has a bachelor’s degree

•   Knowledge of MS Office

•   Understanding of Healthcare Payer scope of services and compliance

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Brenda Mielizu

Recruiter - Gratitude Inc

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Cebu Central Visayas, Philippines

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