Elevate the Digital Banking Experience: Seeking Financial Technology Support Specialists ( Financial account)

Gratitude Inc

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3 weeks ago

Elevate the Digital Banking Experience: Seeking Financial Technology Support Specialists ( Financial account)

0-3 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Call Center Customer Service

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Are you fascinated by the evolution of digital finance? Our rapidly expanding Fintech division is looking for analytical, security-conscious professionals to guide users through mobile banking, digital wallets, and real-time payment architectures.

In this role, you will diagnose transaction anomalies, troubleshoot application interfaces, and resolve complex merchant inquiries. You will act as the frontline defender of our clients' financial security, balancing high-level data compliance with empathetic problem-solving.

What We Look For:

* Proven experience handling high-tier financial or banking inquiries.

* Strong familiarity with online fraud prevention protocols and CRM systems.

* Sharp analytical skills to break down technical errors under time constraints.

What We Offer:

* Premium health benefits, night shift differentials, and performance bonuses.

* Tailored financial technology certification pathways.

Shape the future of frictionless digital commerce with us.

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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