Facilitator Trainer – Revenue Cycle (Healthcare)
Job Description
Key Skills
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Job Title: Facilitator Trainer – Revenue Cycle (Healthccare) : Rotating schedule
Pay Range: 35,000 - 40,000
Recruitment process – HRI, Level 1 and Level 2 interview
Summary:
Our Revenue Cycle Trainer will plan, organize, and direct a wide range of training activities. This role will consult with training managers, operations leadership, and clients to develop performance improvement measures, conduct new hire training as needed, develop training materials, conduct training sessions for tenured employees, and coach/mentor operations associates. You will help employees maintain and improve their job skills and prepare for jobs requiring greater skill. You will also serve as a stakeholder during the implementation of clients, products and solutions to ensure employees are set up for success during transitions.
Qualifications:
Bachelor’s degree in a relevant field preferred (e.g., Human Resources, Business,
Education)
Proven experience in training or a related role, with a minimum of 2-4 years of
relevant experience.
Experience with the development of training materials including presentations, user
manuals, and assessments.
Minimum of 3 years of experience in Revenue Cycle Management (RCM)
Experience with EPIC is strongly preferred.
Classroom management skills
Strong analytical and technical skills
Exceptional organizational abilities
Excellent interpersonal and communication skills.
Visionary mindset with the ability to identify and implement innovative training
solutions.
Ability to thrive in a fast-paced and dynamic work environment.
Familiarity with learning management systems and digital training platforms (ex:
Articulate 360 applications) is a plus
Responsibilities:
Leverages digital technology developments in delivering training programs.
Implement innovative digital tools and platforms to facilitate engaging and effective
training programs.
Create training programs and prepare any learning materials needed.
Analyze internal employee data to identify skills gaps and training needs.
Collaborate with department heads to understand organizational goals and align
training programs accordingly.
Identify and eliminate barriers to training effectiveness throughout the training value
chain.
Collaborate with relevant stakeholders to ensure a seamless training experience for
all employees.
Evaluate employee performance to identify areas where skills improvement is
needed.
Develop strategies to address performance gaps and enhance overall employee
capabilities.
Coordinate and manage the logistics of training programs, including scheduling and resource allocation.
Effectively manage multiple training projects simultaneously, ensuring timely delivery and adherence to quality standards.
Monitor training program outcomes and gather feedback for continuous
improvement.
Proactively seek opportunities to enhance training methodologies and content.
Collaborate with department managers and other stakeholders to ensure training
initiatives align with organizational objectives.
Foster positive working relationships with various teams to facilitate a cohesive
training approach.
Role
Process Trainer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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