Financial Advisor

Gratitude Inc

55 Views

23 hours ago

Financial Advisor

4-5 Year(s)

45 - 50 Thousand p.m

Quezon Calabarzon (San Francisco)

Job Description

Key Skills

Negotiating Skill

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Qualifications:
• Bachelor's Degree
• 4-5 years of relevant US/UK banking and collections experience
• Leadership experience in UK collections/recoveries
• Previous experience of providing effective one-to-one coaching to internal colleagues is highly desirable.
• Proven track record in providing support to customers experiencing mortgage arrears.
• Proficiency in undertaking complex financial support, litigation and receivership activities.
• Good to have: Exposure to UK banking or collections experience in other verticals.

Key Skills: Strong knowledge of FCA regulations, Consumer Credit Act, GDPR, and negotiation skills.

Responsibilities: Handling inbound/outbound calls, managing arrears, conducting forbearance, and ensuring customer treatment follows compliance standards.

Kindly send your resume along the re-screening questions below to yahaya@gratitudeindia.com
• How many years of relevant experience you have in US/UK banking and collections experience?
• Do you have Leadership experience in UK collections/recoveries?
•. Rate your Proficiency in undertaking complex financial support, litigation and receivership activities., from 1-10, 10 is the highest.
• Do you have Exposure to UK banking or collections experience in other verticals?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?

Role

Customer Delivery Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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