Health Clinical Services Associate

Gratitude Inc

2003 Views

21 hours ago

1-11 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Utilization Management Health Insurance Claims Processor Health Outreach Specialist.- Medical Graduate

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Location: San Nicolas, Ilocos Norte / Cebu

Work Setup: 6 months onsite; Hybrid setup

Schedule: Shifting

JOB DESCRIPTION

Works with a client physician and their care team to compete documentation of clinic visits/encounters. QDS support healthcare providers and their patients by using an artificial intelligence (AI) technology platform to complete confidential medical summaries of patient encounters/visits.

The AI technology platform combined with QDS save time for providers by delivering accurate and complete documentation of a patient visit/encounter. Medical summary documentation includes patient history, physical exams, radiological findings, assessments, and treatment plans

RESPONSIBILITIES

1. Collaborate with client physicians and their care teams to complete documentation of clinic visits/encounters.

2. Utilize the QDS (Quality Documentation Specialists) AI technology platform to generate confidential medical summaries of patient encounters/visits.

3. Ensure accuracy and completeness of medical summaries by incorporating patient history, physical exams, radiological findings, assessments, and treatment plans.

4. Work closely with healthcare providers to understand their specific documentation requirements and preferences.

5. Maintain strict adherence to patient confidentiality and privacy regulations while handling sensitive medical information.

6. Continuously update knowledge of medical terminology, procedures, and guidelines to ensure accurate and up-to-date documentation.

7. Collaborate with the QDS team to enhance the AI technology platform's capabilities and improve efficiency in generating medical summaries.

8. Provide training and support to healthcare providers on effectively utilizing the AI technology platform for documentation purposes.

9. Identify and report any issues or challenges faced during the documentation process to the appropriate stakeholders for resolution.

10. Maintain documentation standards and follow established protocols to ensure consistency and quality in medical summaries.

JOB QUALIFICATIONS

º Clinical Graduate with a bachelor’s degree in a health/clinical related field such as nursing, pharmacology, kinesiology, sports medicine or occupational/speech therapy or experienced health agent with a minimum of 1 year experience working in a healthcare setting/environment such as Utilization Management Intake º Representative, Health Insurance Claims Processor or Health Outreach Specialist.

Excellent written and verbal communication in English includes advance proficiency in grammar and spelling

º Excellent listening skills with ability to understand diverse accents and dialects of physicians/providers, their staff, and patients

º Proficient with the use of Microsoft Office 365 and work productivity/support tools

º Proficient data entry and computer skills with ability to navigate multiple programs/systems and learn additional computer programs as required to perform role

º Successful completion of Quality Documentation Specialist Program. Successful completion is defined as meeting minimum post-training knowledge assessment score(s) and competencies.

º Demonstrated strong/expert customer service skills: ability to prioritize customer needs, action oriented and responsive

Role

Medical Transcriptionist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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