Hiring For Services Associate - Health in Cebu

Description -

Location: San Nicolas, Ilocos Norte / Cebu

Work Setup: 6 months onsite training; Hybrid setup [After Training]

Schedule: Shifting

Salary: Not disclosed by client [Please source candidate with an expected salary of not more than 30-35k]

JOB DESCRIPTION

Works with a client physician and their care team to compete documentation of clinic visits/encounters. QDS support healthcare providers and their patients by using an artificial intelligence (AI) technology platform to complete confidential medical summaries of patient encounters/visits.

The AI technology platform combined with QDS save time for providers by delivering accurate and complete documentation of a patient visit/encounter. Medical summary documentation includes patient history, physical exams, radiological findings, assessments, and treatment plans

JOB QUALIFICATIONS

º Clinical Graduate with a bachelor’s degree in a health/clinical related field such as nursing, pharmacology, kinesiology, sports medicine or occupational/speech therapy or experienced health agent with a minimum of 1 year experience working in a healthcare setting/environment such as Utilization Management Intake º Representative, Health Insurance Claims Processor or Health Outreach Specialist.

Excellent written and verbal communication in English includes advance proficiency in grammar and spelling

º Excellent listening skills with ability to understand diverse accents and dialects of physicians/providers, their staff, and patients

º Proficient with the use of Microsoft Office 365 and work productivity/support tools

º Proficient data entry and computer skills with ability to navigate multiple programs/systems and learn additional computer programs as required to perform role

º Successful completion of Quality Documentation Specialist Program. Successful completion is defined as meeting minimum post-training knowledge assessment score(s) and competencies.

º Demonstrated strong/expert customer service skills: ability to prioritize customer needs, action oriented and responsive

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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