Hiring For Work Force Manager in Taguig
Gratitude IncHiring For Work Force Manager in Taguig
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Hiring For Work Force Manager in Taguig
-
Description -
- Develop policies that impact workforce positively and work with operational staff to ensure communication of these policies and procedures are adhered to.
- Execute on budget forecasts and owns the development and implementation of staffing and metric models, reporting and analysis.
- Train team members, managers, and trainers on the use of workforce planning tools.
- Communicate with management and operations team to ensure compliance with client and company dialing standards.
- Modify call routing and campaign dialing to ensure calls are handled and dialed appropriately.
- Develop reporting processes, dashboards and presentations to fulfill senior leadership reporting needs.
-
Qualifications
- Bachelor's or Graduate's Degree in business, IT, data science, or business administration.
- Negotiation abilities and time management skills.
- A confident, natural leader and problem solver with demonstrated critical thinking and collaboration skills.
- Advanced understanding of business process analysis.
- Strong command of English language and good communication skills.
-
Experience:
-
10+ years managing Work Force Management in the Contact Centre space.
- Collaborate to develop product marketing plans including market research, positioning, value proposition, and messaging that resonate with our target customers.
- Help drive continuous improvement to increase productivity, accuracy, and improve case management staffing levels.
- Assist service line leaders with QC tracking and management.
- Work with clients and use data to identify the changing skills workers will need, skills adjacencies, and craft learning and career path plans based on objectives
- Help teams design and craft ways for employees to learn and to roll out the continuous learning people need to perform effectively as organizations pivot at speed and scale.
- Escalate contact center interruptions to appropriate Executive Leadership Staff in a quick timely fashion.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Telco, Retail, Healthcare, Travel — CSR Options Are Open
Gratitude Inc0 - 10 Year(s)
Confidential
Manila, Philippines
Training Content Designer
Gratitude Inc1 - 2 Year(s)
₱ 50 - ₱ 55K p.m
Manila, Philippines
Customer service representative- FSL Taguig
Gratitude Inc1 - 15 Year(s)
₱ 20 - ₱ 30K p.m
Manila, Philippines
URGENT HIRING FOR HEALTHCARE ACCOUNT AT ETON
Gratitude Inc1 - 8 Year(s)
Confidential
Manila, Philippines
Firstsource Taguig (csr) with HEALTHCARE BPO experience
Gratitude Inc1 - 2 Year(s)
Confidential
Manila, Philippines
1 - 16 Year(s)
₱ 20 - ₱ 24K p.m
Manila, Philippines
Spanish Bilingual Speaker
Gratitude Inc2 - 3 Year(s)
Confidential
Manila, Philippines
Microsoft MPOS Developer (Dynamics 365 Retail)
Gratitude Inc5 - 8 Year(s)
₱ 168 - ₱ 180K p.m
Manila, Philippines
Corporate Traveler
Gratitude Inc2 - 3 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines