Insurance Account Advisor
WNS Global ServicesInsurance Account Advisor
Job Description
Key Skills
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Job Overview:
As an Insurance Account Advisor, you will be the first point of contact for customers needing support and guidance with their insurance policies. If you have a passion for helping others and can deliver excellent service under pressure, we want you on our team!
Responsibilities:
- Handle inbound and outbound customer calls to address insurance-related inquiries and concerns.
- Assist customers in managing their insurance accounts, including policy updates and claims status checks.
- Provide accurate information about insurance products and recommend solutions tailored to customer needs.
- Document all interactions and ensure customer accounts are updated promptly.
- Resolve complaints in a professional and empathetic manner, ensuring customer retention.
Qualifications:
- At least Senior High School graduate.
- Minimum of 1 year of experience in a call center or similar environment.
- Excellent interpersonal and communication skills.
- Ability to multitask and manage time effectively.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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