IT Consultant

Gratitude Inc

1782 Views

17 hours ago

IT Consultant

3-4 Year(s)

₱ 45 - ₱ 50K p.m

Manila (Ortigas)

Job Description

Key Skills

IT Consultant Technical Support Engineer Desktop Support Engineer IT Help Desk Techinican

6 candidate(s) have already applied for this Job. Apply now

Research and identify solutions to software and hardware issues.

 Diagnose and troubleshoot technical issues, including account setup and network configuration.

 Ask customers targeted questions to quickly understand the root of the problem.

 Track computer system issues through to resolution, within agreed time limits

 Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a

technical issue.

 Properly escalate unresolved issues to appropriate internal teams (e.g. Next Level Team)

 Provide prompt and accurate feedback to customers.

 Refer to internal database or external resources to provide accurate tech solutions.

 Ensure all issues are properly logged.

 Maintain logs of downtime, repair and meter charges

 Prioritize and manage several open issues at one time.

 Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

 Prepare accurate and timely reports.

 Document technical knowledge in the form of notes and manuals

 Maintain jovial relationships with clients.

Qualifications

 At least 4 years’ work experience as a Technical Support Engineer, Desktop Support Engineer, IT

Help Desk Technician or similar role.

 Hands-on experience with Windows/Mac OS environments

 Good understanding of computer systems, mobile devices and other tech products

IT SPOC FOR MANILA -JD

 Supporting VoIP services/ applications on Windows platform

 Take complete ownership of supporting customer VoIP deployments by debugging issues and

providing fixes.

 Basic network Troubleshoot issues.

 Provide resolution through system configuration or data updates.

 Ability to diagnose and troubleshoot basic technical issues.

 Familiarity with remote desktop applications.

 Excellent problem-solving and communication skills

 Ability to provide step-by-step technical help, both written and verbal

 Additional certification in Microsoft, or similar technologies is a plus.

Role

Manager-Technical

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rahab Wachira

Recruiter - Gratitude Inc

NA, kenya

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