IT SERVICE DESK

Gratitude Inc

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1 month ago

IT SERVICE DESK

2-4 Year(s)

30 - 45 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

IT SERVICE DESK ticketing experience

4 candidate(s) have already applied for this Job. Apply now

Description / Requirements

JOB ROLE: IT SERVICE DESK - UPDATED CV is required

YEARS OF RELATED EXPERIENCE: 2YRS TO 4 YRS

BPO EXPERIENCE: 1 YEAR

INDUSTRY | DOMAIN EXPERIENCE: Retail, Hospitality, Healthcare

SITE LOCATION: Taguig

SALARY: P30K TO P45K

MANDATORY: READY TO SUBMIT DIPLOMA | TOR, SSS HISTORY OF EMPLOYMENT

*Qualifications

• Bachelor’s Degree or completed at least 2 years in college with no back subjects,

Associate Graduate, College Graduate

• At least 2-5 years relevant ITSD experience is required

• Experience in resolving tickets

• Ability to work independently and take initiative

• Strong communications skills, both written and oral

• Maintains strong attention to detail in high-pressure situations

• Willingness to work flexible hours when needed

• Immediate joiners are preferred

• Updated resume is required

*Essential Responsibilities and Duties

• Provides First and second-line investigation and diagnosis

• Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines

• Escalates unresolved incidents/service requests within agreed timescales

• Logs relevant incident/service request details per Service desk procedures

• Communicates with client regarding incident progress

• Ensures tickets are always updated until issues are resolved

• Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.

• Resolving technical issues quickly and efficiently

• Installing and configuring necessary software and meeting end-user needs

• Escalating any serious problems to relevant departments and teams

• Ensuring optimal network performance

• Performing system updates, tests, and maintenance to avoid service interruptions

• Monitoring and reporting service desk tickets

• Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems

• Producing user manuals and guidance for end-users

• Creates/maintains documentation on Back Desk

• Special events coverage

• Local network support and/or assists centralized Network team

Role

IT Support

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

IT Software/Hardware

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Elizabeth Njoki

Recruiter - Gratitude Inc

NA, kenya

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