IT Service Desk Delivery Manager (C3B )

Gratitude Inc

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19 hours ago

IT Service Desk Delivery Manager (C3B )

17-40 Year(s)

150 - 190 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Customer Service Decision making Project management Quality Control Resource Planning

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Job Title: IT Service Desk Delivery Manager (C3B )

Shift: Night shift

Work Set-up: Full on-site in BGC Taguig

Salary range: 150K- 190K

Headcount: 2

QUALIFICATIONS:

• Candidate should have a minimum of 17+ yrs. over-all and SDM experience

• Should have Global Service Desk domain experience managing a team of 200+ FTE across multiple geos

• Comfortable with working on night shifts as per business requirement

• Knowledge on Service Desk metrics, SLA’s & KPI’s

• Experience in performing client client-facing role and maintaining high level of customer satisfaction

• Exposure to project financial management, top line, bottom line, margins, levers to improve margins

• Excellent communication around issues and opportunities - get things done, make things happen

• Should have knowledge on Transformation & Identifying Service Improvement opportunities & current market trends

• Strong Customer Service, Project Management, Resource planning and Quality control skills

• Should possess Forward planning, Decision-making, Strategic thinking skills

• Should be an effective leader with ability to motivate team , delegate responsibilities and problem-solving skills

• Should have led relationships at vendor management and executive level

• Preferred experience in Retail store support Service Desk operations

Responsibilities:

• Acting as the bridge between client and operational delivery teams

• Stakeholder Management - Collaborating with Client & Internal senior leaders on account management and growth

• Service Reporting and sponsoring service delivery meetings

• Report daily, weekly & monthly service delivery performance to internal and client stakeholders

• Should be amenable to work onsite in Taguig

Interested and qualified candidates should send their CV to esther.igweonu@gratitudeindia.com

Role

Any Other

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Onyinyechukwu Igweonu

Recruiter - Gratitude Inc

NA, nigeria

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