Job Title: Customer Service Specialist

Gratitude Inc

2177 Views

14 hours ago

0-4 Year(s)

₱ 20 - ₱ 40K p.m

Cebu Central Visayas (Lapu Lapu city, Mandaue City, Minglanilla, San Fernando, Alcoy, Argao, Balamban, Carcar, Carmen, Compostela)

Job Description

Key Skills

Customer Relations Customer Service BPO Recruiter Customer Management BPO Voice Process Customer oriented BPO Skills BPO Operations BPO industry Customer Engagement BPO Recruitment BPO Hiring Customer Care BPO Call center International BPO BPO/ITES

3 candidate(s) have already applied for this Job. Apply now

Job Title: Customer Service Associate

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Job Description:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Associate. As a Customer Service Associate, you will be the face and voice of our company, providing exceptional service and support to our valued customers. Your role will be instrumental in ensuring customer satisfaction and loyalty while maintaining a positive and professional image for our brand. If you have a passion for delivering outstanding service and thrive in a fast-paced environment, we would love to hear from you!

Key Responsibilities:

Customer Engagement: Engage with customers through various channels, including phone, email, chat, and social media, to assist with inquiries, resolve issues, and provide product information. Create a personalized and memorable customer experience that exceeds expectations.

Problem Solving: Actively listen to customers' concerns, empathize with their frustrations, and proactively identify solutions to resolve their issues. Utilize your critical thinking and problem-solving skills to ensure prompt and satisfactory resolutions.

Order Management: Process customer orders accurately and efficiently, ensuring timely delivery and order fulfillment. Collaborate with internal teams to address any order-related issues, track shipments, and provide updates to customers.

Effective Communication: Exhibit exceptional verbal and written communication skills to convey information clearly and professionally. Tailor your communication style to meet the individual needs of each customer, ensuring a positive and engaging interaction.

Relationship Building: Build rapport and establish long-term relationships with customers by providing personalized and attentive service. Strive to understand their needs and preferences to offer tailored solutions and recommendations.

Qualifications and Skills:

Completed at least 2 years in college or, High school graduate.

OR Completed a 2-year vocational/certificate course HS GRAD, 2ND YR COLLEGE COMPLETE, COLLEGE GRAD WITH/WITHOUT BPO EXPERIENCE

Excellent verbal and written communication skills.

Ability to effectively listen and empathize with customers.

Proficient in using customer support software, CRM systems, and other relevant tools.

Competitive Salary and Benefits:

Incentives for outstanding performance

Joining Bonus to celebrate your new journey with us

Quick and Efficient Interview Process (1 day) ⏰

Interview tips and guidance provided to help you shine

Openings in Multiple Locations

Friendly and Supportive Work Environment

Opportunities for Growth and Advancement

Continuous Learning and Professional Development Programs

Join our team and become an integral part of our commitment to delivering exceptional customer service! Apply today and embark on a rewarding career as a Customer Service Associate.

Role

Associate/Senior Associate -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

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