KYC Quality Check Supervisor/Regulatory Compliance Sr Analyst (CL10)

Gratitude Inc

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1 day ago

KYC Quality Check Supervisor/Regulatory Compliance Sr Analyst (CL10)

3-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

KYC .Supervisor

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---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

Job Requisition ID: CXO-132969-S76400

WORK SET UP: Onsite in Taguig Uptown Bonifacio Tower 3

WORK SHIFT: Night shift, Weekends Off

HC: 3

OVERALL PURPOSE:

This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.

• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.

• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.

• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.

• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

JOB QUALIFICATIONS

• KYC Team Lead

• Must have 3-5 years of KYC-relevant experience

• 1 year of supervisory experience

• This position is based at the BGC Taguig office and the ideal candidate should be able to work full-on-site

NOTE: Please valid candidates should monitor their application updates and status through email or their Workday Account.

Kindly answer these questions and send them as your comment while applying.
PRE-SCREENING QUESTIONS:

1. Highest educational attainment:

2. Years of KYC-relevant experience

3. Years of supervisory experience

4. Last drawn salary

5. Expected salary

6. Amenability to work full onsite in BGC Taguig with a night shift work schedule

Role

Account & Financial Services

Timings

Day Shift (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Voice

Functional Area

Banking / Financial Services

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