L2 Technical Support Jobs, Work in Pasig

Acquire BPO

2172 Views

14 hours ago

1-2 Year(s)

₱ 30 - ₱ 35K p.m

Manila (Pasig)

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Job Description

Key Skills

Technical Support Technical support technical solutions

255 candidate(s) have already applied for this Job. Apply now

COME FOR A CAREER, STAY FOR THE FUN

#AcquireTheAlife #ShareTheAlife

We are a progressive Australian telecommunications company. We are a service-first telco team that offers one of the most connected and resilient networks in Australia.

We started over 20 years ago, and today has grown to serve over 100 brands in the Australian market across many different categories. We provide our clients with market leading tech solutions, but also have the capability to handle all Telco back-end support functions – Customer Service, Activations, Technical support, and Billing.

How are we different? We’re a telco that prioritises customer service. Our mantra is to always do the right thing by our customers. And our staff see and experience that reality every day.

As we look to continue our growth, we need people to join us who are as committed as we are. Our aim is to become the most renowned customer focused Provider in telecommunications in Australia.

Joining us represents an opportunity for professional growth as we continue our own growth trajectory.

A BIT ABOUT YOU

To be eligible for this role you will need to possess the following:

Excellent customer manner, written and spoken English

Demonstrated IT skills

Solid understanding of general networking concepts

Solid understanding of SIP, or other VoIP technologies

A strong work ethic

Flexible and adaptable mindset

If you possess any of the following it will be highly regarded:

Prior experience in the telecommunications industry/working for an ISP is ideal.

Industry certifications in networking, voice or security products

Experience installing or configuring networking hardware

Demonstrated Technical Writing experience

Demonstrated experience working with Unified Communications

MINIMUM REQUIREMENTS

Minimum of 2 years in College

Minimum of 2 years of customer service and level 2 technical support

Minimum of 1 year experience in a Australian telco

Communication Skills – successful candidates will speak articulately and have sound English writing skills.

Exhibits strong Knowledge of all NBN and ADSL / VoIP (SIP) / Mobile Technologies

Preferably has experience in Hardwired connection (Fibre, Coaxial cable- HFC).

Flexible to shifting schedules

Background in IT, or IT related industry would be beneficial in this role. Ability to multitask, prioritize, and manage time effectively

Must have above average knowledge of Windows based Office/ and Web Based Systems, including ability to type 50+ words per minute

Ability to think clearly especially in adverse situations

Ability to work in a team environment

Ability to operate desktop computer and desktop applications

Ability to coordinate and communicate effectively

Ability to complete interview via video

WHAT WE OFFER

Excellent opportunity to grow in a rapidly expanding company

Exposure to a variety of systems and products

Comfortable and modern working environment

Exciting workplace culture with regular company social events

Employer questions

Your application will include the following questions:

How many years' experience do you have as a Technical Support Role?

How many years' experience do you have in the BPO industry?

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Harold Navales

Recruiter - Acquire BPO

NA, philippines

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