Lead Associate Training
Gratitude IncLead Associate Training
Job Description
Key Skills
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Job Details:
Alabang Site
Up to 45k package
On-site work set-up
Shifting schedule
Will support a US Insurance Account (Pioneer)
Can start ASAP
Please see the job qualifications:
· Completed at least 2nd Year level in College / Senior High School Graduate
Experienced Communication / Soft Skills Trainer (not product/process) (BPO or any Customer Service related industry)
Key Skills:
· Conduct New Hire Training Batches – Trainings to be imparted: Culture; Communication; Customer Service
Conduct “Communication” Assessments for candidates seeking to join WNS
Conduct coaching & feedback for the teams assigned on the floor
Prepare all daily reports of the tasks conducted
Role
Voice & Accent Trainer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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