Line Compliance Officer - Quality
Job Description
Key Skills
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Line Compliance Officer - Quality
Job Description and Requirements.
3 Vacancies for MOA and 1 for Cebu
Location: MOA, Pasay or Cebu
Salary: PHP 31K basic
Work Onsite
Graduate in any stream, At least 1 year of relevant working experience in BPO / ITES industry, preferably in Quality/Compliance role, has knowledge about ISO audit, PCIDSS or SSAE16 audit or has experienced being interviewed during an internal or external Audit, or if he/she has participated in data gathering during audits.
Responsibilities:
- Responsible for managing and reporting compliance for a business vertical for requirements arising out of: Client Contracts, 3rd Party Certifications, Statutory and Regulatory requirements, SOX Compliance and other management driven requirements through internal policies
Skills. - Responsible for coordinating the Internal, External & Client Driven Audits and preparation thereof.
- Manage the Documentation and Control requirements for all Level 3 documentation for the vertical.
- Conduct awareness trainings on Emergency Procedures, IS and basic EXLMS Compliance.
Technical Skills
• Fairly good knowledge of MS Office Tools (Word, Power Point, Excel, Visio, and MS Project)
• Basic Internet / Email usage
Process Specific Skills
• Knowledge of Quality Management methodologies
Soft skills (Desired)
• Good knowledge of Compliance/certification related standards like SSAE18, SOX, ISO 9001, ISO 27001 etc
• Attention to detail
• Commitment and drive for results
• Good interpersonal skills
• Ability to handle pressure
Soft Skills (Minimum)
• Excellent communication skills (both verbal and written).
• Customer Service Focus - Ability to clearly understand the problem of customer and empathize with him/her.
• Strong networking capability and interpersonal skills
• Strong Quantitative / Numerical Aptitude
• Persistence and result oriented person
Role
QA/QC Exec.
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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