Line Quality Officer

Gratitude Inc

267 Views

17 hours ago

1-2 Year(s)

₱ 20 - ₱ 30K p.a

Manila

Job Description

Key Skills

Quality assurance Quality Assurance/QA BPO industry compliance quality

3 candidate(s) have already applied for this Job. Apply now

Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We are urgently hiring for Line Compliance Officer (Quality and Compliance BPO). This is for our partner BPO company located in MOA Pasay.

3 Vacancies

Salary: PHP 31K basic

Work Onsite

Responsibilities:

Responsible for managing and reporting compliance for a business vertical for requirements arising out of: Client Contracts, 3rd Party Certifications, Statutory and Regulatory requirements, SOX Compliance, and other management-driven requirements through internal policies

Responsible for coordinating the Internal, External & Client Driven Audits and preparation thereof.

Manage the Documentation and Control requirements for all Level 3 documentation for the vertical.

Conduct awareness training on Emergency Procedures, IS and basic EXLMS Compliance.

Qualifications:

Graduate in any stream, At least 1 year of relevant working experience in BPO / ITES industry, preferably in a Quality/Compliance role.

Fairly good knowledge of MS Office Tools (Word, PowerPoint, Excel, Visio, and MS Project)

Basic Internet / Email usage

Process Specific Skills

Knowledge of Quality Management methodologies

Soft skills (Desired)

Good knowledge of Compliance/certification-related standards like SSAE18, SOX, ISO 9001, ISO 27001 etc

Attention to detail

Commitment and drive for results

Good interpersonal skills

Ability to handle pressure

Soft Skills (Minimum)

Excellent communication skills (both verbal and written).

Customer Service Focus - Ability to clearly understand the problem of the customer and empathize with him/her.

Strong networking capability and interpersonal skills

Strong Quantitative / Numerical Aptitude

Persistence and result-oriented person

Further details will be discussed once invited for an interview.

To apply, please submit your updated resume on this post and answer the pre-screening questions.

Our recruitment team will reach out to you once shortlisted.

APPLY NOW!

Role

QA/QC Exec.

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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