Manager / Sr Manager Transition
Gratitude IncManager / Sr Manager Transition
Job Description
Key Skills
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Job Title: Manager / Senior Manager Transitions
Location: MOA, Pasay
Salary:
- Manager: PHP 120,000
- Senior Manager: PHP 170,000
Responsibilities:
- Lead end-to-end transitions for contact center set-up, ensuring smooth and successful implementation of new projects.
- Oversee all aspects of transition projects, including planning, execution, and monitoring of timelines and deliverables.
- Collaborate with internal stakeholders and clients to define project scope, objectives, and requirements.
- Develop transition strategies and timelines to meet project goals and deadlines.
- Manage resources and allocate tasks to team members to ensure efficient project execution.
- Monitor project progress and identify and mitigate risks and issues as they arise.
- Ensure compliance with quality standards, processes, and best practices throughout the transition process.
- Provide regular updates and reports on project status to stakeholders and senior management.
- Mentor and coach team members to support their professional growth and development.
Requirements:
- College graduate or post-graduate degree in a relevant field.
- 10+ years of experience in the BPO industry, with at least 3 years of experience in end-to-end transitions for contact center set-up.
- Proven program management experience, preferably with small to medium-sized engagements.
- Strong leadership and communication skills, with the ability to effectively collaborate with cross-functional teams.
- Excellent problem-solving and decision-making abilities.
- Ability to work effectively in a fast-paced and dynamic environment.
- Flexibility to work at the Mall of Asia (MOA) location.
This is an excellent opportunity for experienced professionals in the BPO industry to take on leadership roles in transition management.
Role
Head/VP/GM-Transitions
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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