Mandarin Account Associate
Gratitude IncMandarin Account Associate
Job Description
Key Skills
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GRATITUDE INC. is hiring for Account Associates (Mandarin)
Work setup: Work onsite (Pasig)
Schedule: Graveyard shift
Joining date: ASAP
Qualifications:
- Must be fluent in speaking both Mandarin and English
- Must have at least 6 months tenure in current position
- No existing or pending infractions
Competencies:
- Successful experience in the service industry is strongly preferred with a passion for building customer loyalty
- Experience working in a technical support environment
- Strong problem solving skills
- Flexibility for scheduling
- Passion for serving customers with proactive solutions that grow relationships
- Exceptional listening and relationship building skills
- Demonstrates ability to manage complex, difficult, or emotional situations
- Effective and accurate decision-making skills
- Strong verbal communication skills including active listening
- Multi-tasking ability
- Critical thinking
Essential Duties & Responsibilities:
- Other duties may be assigned by the Department Head and / or its representatives
- Take inbound calls exclusive to Mandarin customers
- Works in a fast-paced, structured call center environment
- Delivers extraordinary customer care by responding to customer questions concerning their accounts
- Grows and nurtures customer relationships on each and every call that result in measurable customer value
- Documents necessary account information and offer solutions that benefit the customer
- Maintains acceptable performance standards, including effectiveness, efficiency and quality.
- Upholds the client policies (call handing, password, security, systems, and confidentiality etc)
- Supports and adheres to company policies, requirements, and expectations
- Maintains regular and consistent attendance and punctuality
Other details to be discussed during your interview with our BPO client.
To apply, please send your CV at xandra@gratitudephilippines.com or you may contact me via WhatsApp, +639855780057
Join now and be part of our team!
Role
Customer Service Executive -Technical
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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