MASSIVE HIRING FOR CUSTOMERS SERVICE REPRESENTATIVE

Gratitude Inc

1015 Views

16 hours ago

0-2 Year(s)

₱ 20 - ₱ 30K p.m

Manila (Eastwood quezon city, Makati, Ortigas, Pasig, Taguig)

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management customer service analyst Customer service advisor

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Position: Customer Service Representative – Telco Account

We are currently seeking highly motivated and customer-focused individuals to join our growing Business Process Outsourcing (BPO) operations for a leading telecommunications account. The ideal candidate will be responsible for delivering exceptional customer service, resolving inquiries efficiently, and ensuring a positive customer experience across all interactions.

Key Responsibilities:

• Handle inbound customer inquiries related to billing, technical concerns, account updates, and service requests

• Provide accurate information regarding products, services, and company policies

• Resolve customer concerns professionally while maintaining high service standards

• Document customer interactions and transactions in the system accurately

• Meet performance metrics including customer satisfaction, quality assurance, and productivity targets

• Maintain confidentiality of customer information and comply with company policies

Qualifications:

• At least High School Graduate (Old Curriculum) or Senior High School Graduate

• Excellent English communication skills, both written and verbal

• With or without BPO experience are welcome to apply

• Strong problem-solving and multitasking abilities

• Willing to work onsite and on shifting schedules, including holidays and weekends

What We Offer:

• Competitive salary package and performance incentives

• Paid training and career development programs

• HMO and government-mandated benefits

• Dynamic and professional work environment

• Opportunities for career growth and advancement

Start your professional journey with a company that values excellence, teamwork, and customer satisfaction. Apply today and become part of a high-performing telco support team.

Role

Customer Care Officer

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mike Rashid

Recruiter - Gratitude Inc

NA, kenya

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