Medical Billing Quality Analyst—Health Care

Gratitude Inc

2113 Views

20 hours ago

2-6 Year(s)

₱ 45 - ₱ 60K p.m

Manila (Ortigas, Pasig)

Job Description

Key Skills

Quality Analyst Quality Analyst skills Medical background Healthcare Industry

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Random Transactional Monitoring – Ensuring systematic Quality check of the previous day’s

production i.e. Analysis of account, Calling analysis, correct follow-up, required action

taken and updated software, updated productivity report.

Identifying errors critical to the process such as wrong analysis results to incorrect follow-up,

Incorrect or incomplete information captured on call, Incorrect or incomplete action

taken, incomplete production report.

Ensure the team is aware of the criticality of Fatal and non-fatal parameters/errors.

Ensuring the error must be communicated to associates and process owners. The associate

provided constructive feedback about the error committed and corrected.

Ensuring that Corrective Action Policy is adhered to and Improvements are seen in

individuals being audited.

Ensure that every week team will be briefed about the major errors committed in

the process. The team must be coached about the correct follow-ups related to those errors.

Weekly/Monthly Quality performance report to be mailed to internal client on time.

Reports generated must be error-free.

Maintaining the Quality Metrics i.e. Process quality score, Individual quality score,

number of errors, Corrective Action policy, Categorization of associates, documentation

of Fatal errors, Improvement plans, Process Knowledge Tests, etc.

Responsible for random transaction audits and performance of new hires during

OJT/Nesting period.

Role

Quality Manager

Timings

Night Shift (Permanent)

Industry

Medical / Healthcare / Hospital

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

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