Meetings and Events Technology Manager - BPO

Gratitude Inc

708 Views

19 hours ago

8-10 Year(s)

₱ 85 - ₱ 150K p.m

Mandaluyong
(Base Location for WFH)

Job Description

Key Skills

Technology Accounts BPO industry Meeting Technology Events Technology Cvent Tool

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The Meeting and Events Technology Manager will work with our global team of event technology professionals to create event registration websites and email communications using event, enterprise Meeting, and Event technology platforms. They will work directly with event owners to design and develop complex registration sites using branded assets and templates and configure the right system features and functionality to allow a smooth event attendee registration process.

. Team management of a globally dispersed web builder team

. Design and develop attendee registration sites using event Flex software, per event owner requirements

. Consult with event owners on system functionality, requirements and other relevant information to configure registration sites

. Analyze and assign team resources to ensure all processes and deliverable dates are met

. Manage integration of registration data with other relevant systems (i.e. Cvent’s Attendee Hub, Crowd Compass, event’s OnArrival, Eloqua, On24, Salesforce, etc.)

. Create and send event attendee communications using templates and event owner-provided content

. Collaborate with event owners on suggested site changes

. Create standard and custom event reports

. Record team member time supporting events for accurate reporting and billing

. Interact with event Tech Support and event Help Community to troubleshoot issues, as needed

. Participate in event Super User community to share best practices in use of technology and service delivery

. Lead internal team calls, represent function on internal as well as related vendor calls, and lead broader internal super user calls on topics of team delivery, technology functionality, overall strategy, technology product trends, and drive team training requirements.

. Troubleshoot outages and address service delivery escalations

. Maintain proficiency of event system through ongoing training

. Managing day to day ownership of our Meetings & Events technologies - including event tools

. Managing relationships with our technology vendor

. Working with internal and external stakeholders to continuously improve and develop our meeting and event technology portfolio including meeting and event colleagues, marketing & communications teams, and other interested parties

. Thought leadership and experience in the meeting and event technology industry

. Staying on top of industry trends in meeting and event technology space

. Conducting internal training on meeting and event tools

. Maintaining appropriate documentation and training material for internal tools

. Comfortable working in a virtual team across various time zones and will be able to work independently to achieve results.

Required Skills:

. Previous Meeting & Event industry experience

. Event web registration technology expertise

. Event event technology expert (i.e. event Certification in: Account Administration, System Administration, advanced Event Management, Virtual & Hybrid Events, Attendee Hub/Event App)

. Team management

. Familiarity with HTML, WordPress, Code Snippets a plus

. Previous web development/design experience

. At least 12 months of using and managing Cvent Flex software

. Experience managing a team of developers that build websites

. Client-Centric or Stakeholder management Experience

Required Experience: 8 -10 years

Role

Manager-Technical

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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