Member Advocate I (Cantonese)

Gratitude Inc

2843 Views

15 hours ago

2-3 Year(s)

₱ 80 - ₱ 90K p.m

Manila (Pasig)

Job Description

Key Skills

Freshers Fluent in Vietnamese and English

2 candidate(s) have already applied for this Job. Apply now

URGENT HIRING

Position Title: Member Advocate I (Cantonese)

Position Type: Full Time

Location: 6th Floor, The Orient Sq bldg., F. Ortigas Jr. Road, Ortigas Center, Pasig, 1605

Work Set-up: Onsite

Reports To: Call Center Supervisor

Salary: 80K - 95K All in

Qualifications

High school diploma or equivalent, bachelor’s degree preferred.

With or without experience as long as fluent in both Cantonese and English

currently residing in the Philippines

At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting is an advantage

Exceptional customer service skills, including verbal and written communication

Strong active listening skills

Ability to collaborate and be a team player

Must be a quick learner

Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call

Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred

Proficiency with Microsoft Office (Word, Excel, Outlook)

Responsibilities:

Educates members, family, providers and caregivers regarding benefits and plan options.

Accurately explains benefits and plan options in person, via email, fax, or telephonically.

Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.

Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution.

Escalates appropriate member issues to management or other departments as required.

Participates in member-calling projects as assigned by management to support the overall company goal of membership retention.

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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