Member Advocate I (Cantonese) - Vietnamese Bilingual

Gratitude Inc

2904 Views

16 hours ago

2-10 Year(s)

₱ 75 - ₱ 95K p.m

Manila (Ortigas, Pasig)

Job Description

Key Skills

Call Center CRM (Customer relationship Management) Customer Relations Customer Service Teamwork Call Centre skills Customer Care BPO Call center Call centre voice Healthcare account customer support COMPUTER SKILL Minimum 2 years leadership role in BPO Healthcare Healthcare Experience BPO Health Process BPO Healthcare. Healthcare Industry Fluent both Cantonese and English Fluent in Vietnamese and English

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Position Title: Member Advocate I (Cantonese) - Vietnamese Bilingual

Position Type: Full Time

Location: 6th Floor, The Orient Sq bldg., F. Ortigas Jr. Road, Ortigas Center, Pasig, 1605

Work Set-up: Onsite

Reports To: Call Center Supervisor

Salary: 80K - 95K All in

Qualifications:

- High school diploma or equivalent; bachelor’s degree preferred.

- With or without experience, as long as fluent in both Cantonese and English.

- Currently residing in the Philippines.

- At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting.

- Exceptional customer service skills, including verbal and written communication in English.

- Fluent in both Cantonese and English.

- Strong active listening skills.

- Ability to collaborate and be a team player.

- Must be a quick learner.

- Ability to remain calm and courteous when handling upset members and offering solutions.

- Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations preferred.

- Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities:

- Educates members, family, providers, and caregivers regarding benefits and plan options.

- Accurately explains benefits and plan options through various channels.

- Provides follow-up with members to clarify issues, determine causes, and explain solutions.

- Escalates appropriate member issues to management or other departments as required.

- Participates in member-calling projects assigned by management to support membership retention.

Application:

Send your resume to daniel.mwai@gratitudeindia.com with the subject line "Member Advocate I Application - Your Full Name"

Join our dynamic team in Pasig City, providing exceptional customer service in both Cantonese and Vietnamese languages!

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

Medical / Healthcare / Hospital

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Daniel Mwai

Recruiter - Gratitude Inc

NA, kenya

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