Members advocate 1(Native or non native fluent in Korean and English)
Gratitude IncMembers advocate 1(Native or non native fluent in Korean and English)
Job Description
Key Skills
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High school diploma or equivalent, bachelor’s degree preferred.
With or without experience as long as fluent in both Korean and English currently residing in Philippines
At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting is an advantage
Exceptional customer service skills, including verbal and written communication
Fluent in both Korean and English
Strong active listening skills
Ability to collaborate and be a team player
Must be a quick learner
Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred
Proficiency with Microsoft Office (Word, Excel, Outlook)
Role
Fresher
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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