Multilingual Service Desk Analyst (German)
Gratitude IncMultilingual Service Desk Analyst (German)
Job Description
Key Skills
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Job Title: Multilingual Service Desk Analyst (German)
Category: Service Desk / End User Services
Work set up: On-site in Taguig
Work schedule: Mid and Night-Shift
Salary: PHP 90,000 - 100,000
Employment Type: Full Time
Qualifications:
• With Service Desk or IT Service Desk Experience.
• At least 2 years of experience in Technical Support.
• Can speak, read, and write in the German Language.
• Candidates must be Filipino citizens permanently residing in the Philippines or
• Native foreign nationals with valid PRV/TRV and current residence in the Philippines.
• At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor's/College Degree in any field
• The process will be language, technical and final interview.
• We are looking for candidates who will be open for the Taguig ONSITE location.
Your main responsibilities as a Multilingual Service Desk Analyst are as follows:
• Serve as the initial point of contact for all IT-related inquiries via phone, email, chat, or ticketing system.
• Log, categorize, and prioritize incidents and service requests in the IT Service Management (ITSM) system.
• Troubleshoot and resolve Level 1 technical issues, including password resets, software/application support, printer connectivity, and basic hardware issues.
• Escalate incidents to Level 2/3 support teams when required, providing clear documentation and troubleshooting steps taken.
• Follow established procedures and scripts to guide users through problem-solving processes.
• Maintain accurate and up-to-date ticket records, ensuring clear communication with users until resolution.
• Provide excellent customer service, ensuring users are informed about the progress and resolution of their issues.
• Contribute to the creation and maintenance of knowledge base articles for common issues and solutions.
• Participate in training sessions and stay informed about new technologies, procedures, and policies.
Role
Account Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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