Onsite Customer Service Specialist – UK Telco Account
Gratitude IncOnsite Customer Service Specialist – UK Telco Account
Job Description
Key Skills
18 candidate(s) have already applied for this Job. Apply now
We are currently seeking dynamic professionals to join our specialized UK Telecommunications team. This role centers on delivering high-quality customer support, billing assistance, and technical troubleshooting for premium telecom subscribers in the United Kingdom.
Minimum Qualifications:
* Education: High School Graduate (Old Curriculum) or Senior High School Graduate.
* Experience: Must possess more than six (6) months of continuous BPO experience.
* Work Setup: Strictly an onsite operational role at our local site.
Core Responsibilities:
* Efficiently resolve inquiries regarding mobile and broadband services, plans, and account management.
* Navigate internal databases accurately while adhering to international service level agreements.
* Maintain a high standard of professional customer care tailored to the UK market.
Benefits & Compensation:
* Competitive base salary package with standard night differential pay.
* Comprehensive HMO and wellness benefits package upon hire.
* Structured career development paths within a global telecommunications campaign.
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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