Operation Manager

Gratitude Inc

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16 hours ago

Operation Manager

3-10 Year(s)

Job Description

Key Skills

Accounts Management Database management Leadership

1 candidate(s) have already applied for this Job. Apply now

Experience:

10+ Years of healthcare experience in RCM.

Job Description:

Delivery of work as per SOWs, maintain client confidence, expand team in terms of,

improvement in process standards and associate efficiency.

Job Responsibilities

 Improve Accounts/Teams Performance

 Developing the team to execute business operations and cater to projected growth efficiently

 Manage all facets of professional billing revenue cycle processes;

 Conduct performance appraisals for the TLs, QAs and Associates

 Planning and managing the unit's operations and ensuring its success as a profit center

 Training the team and developing operating processes & systems to deliver outstanding client services

 Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time

 Analyzing the workflow to improve process quality and enhance productivity

 Developing the organization & policies to motivate & retain the workforce, manage the funds flow, and general administration.

 Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management

 Submits periodic reports to the superiors on the performance and the growth plans available with the client

 Contribute towards minimizing attrition & absenteeism

To be considered for this position, applicants need to meet the following qualification criteria:

Role

Business Development Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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