Operation Manager From BPO (Healthcare Company)

Gratitude Inc

876 Views

17 hours ago

10-13 Year(s)

₱ 110 - ₱ 120K p.m

Manila

Job Description

Key Skills

Finance Recruitment Operation Supervisor Revenue Cycle Management BPO Operations Operation Management RCM Manager Revenue Cycle Management Operations billing process BPO Operation manager Account Receivable BPO Health Process Performance Evaluation

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Designation/ Role: Manager / Senior Manager / Operations Manager

Department: Accounts Receivable

Work Timing: Night Shift

Qualifications: Graduate (Any Stream)

Salary: Maximum of 100k including benefits

Skills:

 Proven experience as Manager/Sr Manager or similar position.

 Experience with recruiting and performance evaluation processes.

 Familiarity with financial and customer service principles.

 Good math skills with the ability to create and analyze reports, spreadsheets

 Proficient user of MS Office (MS Excel in particular).

 Leadership and organizational abilities.

 Interpersonal and communication skills.

 Problem-solving attitude.

 Willingness to work in US Shift.

Experience:

10+ Years of healthcare experience in RCM.

College Graduate

Job Description:

Delivery of work as per SOWs, maintain client confidence, expand team in terms of,

improvement in process standards and associate efficiency.

Job Responsibilities

 Improve Accounts/Teams Performance

 Developing the team to execute business operations and cater to projected growth efficiently

 Manage all facets of professional billing revenue cycle processes;

 Conduct performance appraisals for the TLs, QAs and Associates

 Planning and managing the unit's operations and ensuring its success as a profit center

 Training the team and developing operating processes & systems to deliver outstanding client services

 Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time

 Analyzing the workflow to improve process quality and enhance productivity

 Developing the organization & policies to motivate & retain the workforce, manage the funds flow, and general administration.

 Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management

 Submits periodic reports to the superiors on the performance and the growth plans available with the client

 Contribute towards minimizing attrition & absenteeism

To be considered for this position, applicants need to meet the following qualification criteria:

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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