Operational Excellence/ Delivery Excellence Lead/ Business Excellence Senior Manager

Gratitude Inc

45 Views

19 hours ago

15-24 Year(s)

₱ 100 - ₱ 200K p.a

Job Description

Key Skills

Six Sigma Master Black Belt

1 candidate(s) have already applied for this Job. Apply now

Role: Operational Excellence/ Delivery Excellence Lead/ Business Excellence Senior Manager

Location: Manila

Requirement:

• Post-Graduate/MBA

• Must have 15+ years of overall experience in Business Excellence under BPO or Shared Services industry

• At least 10 years of experience in leadership position

• Six Sigma Master Black Belt certified

• Experience in Business Transformation

• Broad financial knowledge for budgeting, profit plan obtainment etc

• Knowledge of lean concepts and process

• Strong communication and presentation skills

• Strong ability to influence

• Ability to think and drive strategic initiatives across a large span of operations

Responsibilities:

• Deploy quality plan at the Business level in conjunction with the Business Excellence group to provide overall quality leadership to the site.

• Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention.

• Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence

• Manage the Quality and Lean Six Sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements.

• Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.

• Engaging with Client process team and work on project that improve client processes and drive client value

• Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes.

• Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results

• Provide a leadership role, must be capable of leading their organization on a continuous journey of sustained improvement. Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment.

• Ability to motivate, counsel, and constructively deal with people at all levels

Role

Operations Director

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mercy Chepkemoi

Recruiter - Gratitude Inc

NA, kenya

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