Operations Assistant Manager
Gratitude IncOperations Assistant Manager
Job Description
Key Skills
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Role Overview (Basic Purpose)
The Assistant Manager – Sales Operations is responsible for leading and overseeing multiple teams of outbound
sales professionals, driving overall performance, and ensuring the achievement of sales targets, quality standards,
and customer experience goals.
This role focuses on coaching team leaders, optimizing processes, and executing operational strategies, while
fostering a high-performance, results-driven culture. The Assistant Manager also serves as a key escalation point and
partners closely with senior leadership to deliver business objectives and continuous improvement initiatives.
Key Responsibilities
�� Team & Performance Management
�� Coaching & Capability Development
�� Sales Strategy & Execution
�� Operational Management
�� Reporting & Insights
�� Stakeholder & Escalation Management
�� Culture & Engagement
Qualifications
Bachelor’s degree in Business Administration, Marketing, Communications, or related field
Minimum of 4–6 years relevant BPO experience, with at least 2–3 years in a leadership role managing
Team Leaders or supervisors
Experience in outbound sales, telemarketing, or revenue-driven environments is highly preferred
Exposure to Travel & Hospitality or similar industries is an advantage
Technical & Functional Proficiency
Strong knowledge of CRM systems (Salesforce preferred)
Proficient in Microsoft Office tools (Excel, PowerPoint, Outlook)
Familiarity with sales performance metrics (conversion, revenue, AHT, adherence)
Experience with call monitoring tools and reporting dashboard
Work Requirements
Willingness to work in a shift-based environment aligned with global or U.S. business hours
Comfortable working in a high-pressure, performance-driven BPO environment
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
Hotels / Restaurants / Airlines / Travel
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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