Operations Assistant Manager| Insurance

Gratitude Inc

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2 weeks ago

Operations Assistant Manager| Insurance

2-3 Year(s)

65 - 70 Thousand p.m

Manila

Job Description

Key Skills

operations assistant manager BPO Experience .Insurance Contact Center. insurance billing processes and ECC account management.

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Job Title: Operations Assistant Manager
Account: Insurance
Salary: up to 65K (please endorse even if 70-75K)
Work location/Set up: Onsite at Alabang
Shift Schedule: GY

Qualifications :
•Bachelor’s degree preferred; equivalent work experience accepted.
•At least 2 years of pure insurance experience (billing, account management, or policy servicing).
•Minimum 2–3 years of contact center experience, with at least 1 year in a leadership/supervisory role.
•Strong knowledge of insurance billing processes and ECC account management.
•Excellent analytical, communication, and documentation skills.
•Proficiency in MS Office, QA tools, and CRM/contact center systems.
•Detail-oriented with the ability to identify trends and recommend solutions.
•Must have prior BPO experience.

Pre-Screening Notes:
Educational Attainment:
Years of Insurance Experience:
Years of Contact Center Experience:
Years of Leadership/Supervisory Experience:
Last Drawn Salary:
Expected Salary:

Role

Operations Manager

Timings

Night Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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