Operations Manager

Gratitude Inc

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2 days ago

Operations Manager

3-5 Year(s)

Cebu Central Visayas

Job Description

Key Skills

Operations Manager BFSI BPO Experience managing skills

2 candidate(s) have already applied for this Job. Apply now

JOB DESCRIPTION

Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service.
Monitor and analyze key performance metrics to identify opportunities for process improvement and drive operational excellence.
Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience.
Liaise with clients to understand their evolving needs and translate them into actionable plans.
Foster a positive and engaged work culture, supporting the professional development of your team.
Ensure compliance with all relevant policies, procedures and regulatory requirements.
Contribute to the continuous improvement of our service delivery, leveraging data-driven insights

REQUIREMENTS:

Proven track record of successfully managing operations in a customer service or call Centre environment, preferably within the travel industry.
Strong leadership skills with the ability to motivate and develop high-performing teams
Excellent problem-solving and decision-making abilities, with a focus on driving operational efficiency.
Proficient in data analysis and using insights to drive process improvements.
Exceptional communication and interpersonal skills, with the ability to liaise effectively with clients and cross-functional stakeholder

Non-Negotiable Requirements:

2 years of BFSI/Financial Background (No indication on CV, automatically rejected )
3-5 years of experience as an Operations Manager or Assistant Manager in a BPO setting.
Bachelor degree

Pre-Screening Notes:

Educational Attainment

Years of BFSI / Financial Background

Years of Experience as Operations Manager / Assistant Manager in BPO

Last Drawn Salary

Expected Salary:

Role

Operations Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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