Operations Manager

Gratitude Inc

274 Views

3 weeks ago

Operations Manager

2-4 Year(s)

60 - 110 Thousand p.m

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Data Analysis Organizational Management people Management BPO Operations Data analytics Data Analyst Reference Data Analyst Social Media Content Moderation Strong Decision-Making skills Fast learner Excellent English communication and presentation skills Strong communication and interpersonal skills , communication and negotiation skills people management skills people management experience Good Communication skills and ability to handle client escalations and client calls in English language. Process Improvement and Business Transformation Strong knowledge of KPIs, SLAs, and performance management Content Moderation. Trust and Safety

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Our client is looking for an experienced Operations Manager to lead a Content Moderation (Trust & Safety) team. This role requires a strong BPO leadership background, with proven experience in managing operations, driving performance, and ensuring quality standards in a fast-paced environment.

Key Responsibilities
Lead and manage a team of Content Moderation Specialists

Monitor performance metrics and implement coaching and improvement plans

Ensure compliance with Trust & Safety policies and quality standards

Collaborate with cross-functional teams to improve workflow efficiency

Prepare and present operational reports and performance insights

Drive process improvements and performance optimization initiatives

Handle escalations and provide timely, effective resolutions

Qualifications
Minimum 2 years’ experience as a Manager in a BPO environment (required)

Strong background in Trust & Safety and/or Content Moderation (required)

Proven leadership and people management experience

Excellent problem-solving, analytical, and communication skills

Must be willing to work onsite in Alabang (Teleperformance site)

Can start immediately

Why Join?

Leadership role in a high-impact Trust & Safety environment

Opportunity to drive operational excellence and team growth

Competitive senior-level compensation package

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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