Operations Manager - Credit Card Fraud and Collections (Alabang)
Gratitude IncOperations Manager - Credit Card Fraud and Collections (Alabang)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
- OM with Fraud Background for Credit Cards Collections and Fraud
- Pls look for candidates with Fraud experience (credit card) from Synchrony, Genpact, Telus, WNS or any companies which handled Greendot account.
Work Experience Requirements
• Minimum of 5 years total experience in Business Process Off-shoring
• Should have worked in Credit Card Fraud and Collections processes (such as but not limited to: Experience in mitigating online fraud, such as account takeover, phishing, online card testing, etc.) for at least 1 year
• Candidates should have at least two years of experience as Manager - Ops
• Must possess strong decision making and accountability skills
• Knowledgeable of best practices within a service-oriented sales environment
• Demonstrated ability to achieve sales goals through the management of individual performance objectives
• Must be comfortable in a Collections and Fraud management environment and possess the ability to overcome objections
• Deep understanding of the online payments landscape across all participants – issuer, merchant, acquirer and network
• Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure
• Strong training and presentation skills
• Must be effective while working both individually and as part of a team
Role
Operations Director
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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