Operations Manager for BPO Healthcare Company || Pasig City || Apply Now !!!
Gratitude IncOperations Manager for BPO Healthcare Company || Pasig City || Apply Now !!!
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.
We have ongoing hiring for a Operations Manager with healthcare background in a healthcare company, for our BPO Partner located in Ortigas Center, Pasig City
Designation/ Role: Manager / Senior Manager / Operations Manager
Department: Accounts Receivable
Work Timing: Night Shift
Qualifications: Graduate (Any Stream)
Salary: Maximum of 100k including benefits
Skills:
Proven experience as Manager/Sr Manager or similar position.
Experience with recruiting and performance evaluation processes.
Familiarity with financial and customer service principles.
Good math skills with the ability to create and analyze reports, spreadsheets
Proficient user of MS Office (MS Excel in particular).
Leadership and organizational abilities.
Interpersonal and communication skills.
Problem-solving attitude.
Willingness to work in US Shift.
Experience:
10+ Years of healthcare experience in RCM.
Job Description:
Delivery of work as per SOWs, maintain client confidence, expand team in terms of,
improvement in process standards and associate efficiency.
Job Responsibilities
Improve Accounts/Teams Performance
Developing the team to execute business operations and cater to projected growth efficiently
Manage all facets of professional billing revenue cycle processes;
Conduct performance appraisals for the TLs, QAs and Associates
Planning and managing the unit's operations and ensuring its success as a profit center
Training the team and developing operating processes & systems to deliver outstanding client services
Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time
Analyzing the workflow to improve process quality and enhance productivity
Developing the organization & policies to motivate & retain the workforce, manage the funds flow, and general administration.
Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management
Submits periodic reports to the superiors on the performance and the growth plans available with the client
Contribute towards minimizing attrition & absenteeism
To be considered for this position, applicants need to meet the following qualification criteria:
Role
Manager -Customer Service
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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