Operations Manager

Gratitude Inc

696 Views

14 hours ago

Operations Manager

10-11 Year(s)

₱ 95 - ₱ 100K p.m

Manila

Job Description

Key Skills

Communication CRM (Customer relationship Management) Problem Solving Recruitment BPO Voice Process BPO Skills BPO Hiring MS Office Advanced Proficiency BPO Call center good communication skills International BPO BPO/ITES Accounts Receivable Knowledge of MS Office – Excel, PowerPoint, Word

1 candidate(s) have already applied for this Job. Apply now

Designation/ Role: Manager / Senior Manager / Operations Manager

Department: Accounts Receivable

Work Timing: Night Shift

Qualifications: Graduate (Any Stream)

Skills:

 Proven experience as Manager/Sr Manager or similar position.

 Experience with recruiting and performance evaluation processes.

 Familiarity with financial and customer service principles.

 Good math skills with the ability to create and analyze reports, spreadsheets

 Proficient user of MS Office (MS Excel in particular).

 Leadership and organizational abilities.

 Interpersonal and communication skills.

 Problem-solving attitude.

 Willingness to work in US Shift.

Experience:

10+ Years of healthcare experience in RCM.

College Graduate

Job Description:

Delivery of work as per SOWs, maintain client confidence, expand team in terms of,

improvement in process standards and associate efficiency.

Job Responsibilities

 Improve Accounts/Teams Performance

 Developing the team to execute business operations and cater to projected growth efficiently

 Manage all facets of professional billing revenue cycle processes;

 Conduct performance appraisals for the TLs, QAs and Associates

 Planning and managing the unit's operations and ensuring its success as a profit center

 Training the team and developing operating processes & systems to deliver outstanding client services

 Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time

 Analyzing the workflow to improve process quality and enhance productivity

 Developing the organization & policies to motivate & retain the workforce, manage the funds flow, and general administration.

 Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management

 Submits periodic reports to the superiors on the performance and the growth plans available with the client

 Contribute towards minimizing attrition & absenteeism

To be considered for this position, applicants need to meet the following qualification criteria:

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Saba Jumani

Recruiter - Gratitude Inc

NA, india

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