Operations Supervisor
Gratitude IncOperations Supervisor
Job Description
Key Skills
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Responsible for direct supervision of 15-18 agents
Responsible for the attainment of client set goals, efficiency targets, and overall team performance
Performs consistent and effective coaching sessions to address performance gaps
Analyzes agents performance and develops action plan to bridge gaps
Conducts regular performance management to improve challenged members of the team
GDS Experience (Global Distribution System) – 1 year Sabre experience or extensive knowledge using the system (NON-NEGOTIABLE)
Has supervisory experience in Travel Domain Only
Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, or Bachelor’s/College Degree in any field.
Open to shifting, flexible in terms of work hours, and working on holidays
Strong performance management background
Excellent coaching skills
Can work under extreme pressure
Possess above average English written and verbal communication skills
With a demonstrable track record in achieving targets and improving agent performance
Service and customer-focused
Strong analytical skills; very detail-oriented
Strong decision-making and problem-solving skills
Knowledgeable in call center tools and processes
Key Skills - Operation Supervisor / Supervision / Performance Management / GDS/ Sabre/Analytical Skills
Location - Silver City, Pasig - Work Onsite
Salary Bracket - Upto 55k PHP
Role
Operations Director
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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