Operations Supervisor Jobs in Eastwood, Quezon City

Microsourcing

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19 hours ago

5-6 Year(s)

Manila (Eastwood quezon city)

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Job Description

Key Skills

Team Leader Operations Supervisor client management Cost Management

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With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country’s largest offshoring solutions provider.

Client Experience Account Manager, be 100% YOU with MicroSourcing!

A Client Experience Account Manager is expected to:

Staff Management – discipline, performance improvement, monitoring, coaching, retention

Client Management – relationship management, coordination, client retention, client satisfaction

Cost Management – although this is mainly a responsibility of Finance, operations should monitor resource utilization and ensure efficiency and maximization of resources.

Regularly coordinate with the client regarding the status of the offshore team

Implement and monitor KPIs set by the client or MS

Monitor the team’s performance

Conduct coaching sessions and issuing corrective actions

Monitor and track the daily attendance

Implement policies, deadlines and standards set by the client

Handle complaints and queries from all staff

Provide day-to-day operational support

Resolve minor client and staff issues

Report to the Operations Manager and Head of Operations

Disseminate information to employees like updates on policies and company events.

Create, maintain and administer schedules for outsourced staff, in coordination with the client

Prepare and maintain statistical reports used in management decision-making – particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management

Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results

What it takes to be part of our team:

Bachelor's Degree in any field.

At least 5 years of work experience as a Team Lead.

Excellent English communication skills, both written and verbal

Proficient in MS Office applications

Must have experience handling a team or a supervisory role in a BPO or Shared Services industry.

Experienced in creating KPIs and Control Measure points for a variety of possible industries.

Experienced in Performance Management which includes the creation of balanced scorecards, performance improvement plans, and incentive process

Strong decision-making and problem-solving skills and can work with minimum supervision

Experienced project manager who can handle at least 10 accounts or clients with a maximum number of 30 staff.

Good communication and presentation skills

Amenable to Work on Mid Shift.

Amenable to Work On-Site (Eastwood Site)

What's in it for you?

Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)

A very collaborative work culture

Role

Operations Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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