Operations Supervisor – Travel & Hospitality (MOA | Onsite | Shifting)

Gratitude Inc

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5 days ago

Operations Supervisor – Travel & Hospitality (MOA | Onsite | Shifting)

2-5 Year(s)

₱ 35 - ₱ 40K p.m

Manila (Pasay City, Alabang Muntinlupa City)

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Job Description

Key Skills

3D Max Customer Service Problem Solving Quality Assurance/QA Team Leader Reporting Tools Operations Management Team Leading Compliance Manager coaching skills

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Role Overview:

We are seeking experienced Operations Supervisors to manage a team of customer service representatives in our Travel and Hospitality account. You will provide coaching, training, and performance feedback to drive operational excellence.

Key Responsibilities:

Manage a team of customer service representatives, providing coaching, training, and performance feedback.
Monitor and analyze team and individual performance metrics to identify areas for improvement.
Implement effective quality assurance processes and provide feedback to drive operational excellence.
Collaborate with department heads to optimize workflows and implement new policies or procedures.
Foster a positive, motivating team environment to support high staff engagement and retention.
Identify and address operational issues, escalating to senior management as needed.
Ensure full compliance with client requirements, contractual obligations, and internal policies.

Qualifications:

Minimum 1–2 years experience in a contact center operations supervisory role (BPO) – required.
Strong people management skills with the ability to lead, motivate, and develop a team.
Excellent verbal and written communication skills.
Problem-solving mindset with attention to detail and focus on continuous improvement.

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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