Operations supervisor(customer service - appliance acct)

Gratitude Inc

1156 Views

17 hours ago

1-5 Year(s)

₱ 40 - ₱ 45K p.m

Manila (Pasig)

Job Description

Key Skills

Customer Service Analytical Skills Operational Excellence good communication skills soft skills Technical Skills

2 candidate(s) have already applied for this Job. Apply now

Job Title: Operations Supervisor (Customer Service – Appliance Account)

Location: TP Silver City, Pasig

Work Setup: On-site

Shift: Graveyard / Shifting Schedule

Key Responsibilities

Lead, coach, and develop a team of customer service representatives

Monitor team and individual performance, ensuring targets and KPIs are consistently met

Analyze performance metrics to identify improvement opportunities

Implement quality assurance processes and provide actionable feedback

Collaborate with stakeholders to improve workflows and operational efficiency

Foster a positive and engaging team environment to drive retention and performance

Address operational concerns and escalate issues when necessary

Ensure compliance with client requirements, internal policies, and contractual obligations

Qualifications

At least 1–2 years experience as a Supervisor in a contact center environment

Strong leadership and people management skills

Excellent verbal and written communication skills

Proven ability to analyze performance data and drive improvements

Detail-oriented with strong problem-solving skills

Experience with contact center tools and reporting systems

Knowledge of quality assurance and compliance processes

Willing to work on a graveyard/shifting schedule supporting global markets (US, Canada, Australia, UK)

Role

Customer Delivery Supervisor

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Rose Njuguna

Recruiter - Gratitude Inc

NA, kenya

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