Operations Team Leader (HCM)

Gratitude Inc

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1 week ago

Operations Team Leader (HCM)

1-3 Year(s)

10 - 15 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Communications Oracle workday BPO Operations Team lead operation Paychex SAP HCM

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Qualifications :

Bachelor’s degree preferred.

Minimum 2 years experience in a team lead or supervisory role(must have )Experience in supporting HCM accounts(Workday, Kronos, Paychex, ADP, SAP, Oracle, Sage) on Technical Support vertical(must have)Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends is a must.

Strong analytical, results-oriented, and process-driven mindset.Experience supporting new account launches, workflow stabilization, or transition projects.Demonstrated ability to coach teams in a high-visibility, fast-scaling pilot account.A

bility to document processes accurately and ensure compliance with client expectations.Familiarity with HRIS/HCM, payroll support, workforce management systems (UKG, ADP, Workday, SAP success is a plus).

Competent in root cause analysis, performance management, and data-driven decision-making.Strong collaboration skills across Recruitment, Training, WFM, IT, and Quality during ramp-up.S

trong written and verbal communication skills, especially for client-facing reporting and updates.Able to adapt quickly to evolving client requirements, especially during the stabilization period.

Must have BPO experience

Role

Team Leader

Timings

Flexible (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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