PH Assistant Manager

Gratitude Inc

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16 hours ago

1-2 Year(s)

₱ 30 - ₱ 40K p.a

Job Description

Key Skills

Customer Relations Customer Service

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Minimun Qualifications;

· Must have active PHRN license;

· At least 1-2 years BPO experience for voice account;

Bachelor’s (or higher) degree in nursing

Previous UR/UM/Case Management/Disability Experience preferred;

Location: Pasay City

Role/Responsibility

• Manage teams and ensure quality and productivity targets are met

• Motivate team members and control attrition

• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.

• Provide coaching and feedback to team members to enable them to improve their performance.

• Assist new hires such that they are productive on the floor in the shortest possible time frame

• Handle escalations.

• Provide inputs on process and system to the team members.

• Client Interaction, where required at the level of Supervisors

• Ensure compliance with internal policies and procedures, external regulations and information security standards.

• Collect and provide data required for various audits like ISO/COPC etc.

• Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy

• Effectively manage queue and balancing of work loads

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Ren Miranda

Recruiter - Gratitude Inc

NA, philippines

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